In the dynamic world of entrepreneurship, mistakes are inevitable. They're part of the learning curve that propels us forward, shaping our businesses and refining our skills. However, some mistakes can be more costly than others, both in terms of finances and reputation. In this blog post, we're taking a candid look at the three major mistakes we made in our pressure washing business. By sharing our experiences, we hope to help fellow entrepreneurs in the industry avoid similar pitfalls and achieve greater success.
1. Neglecting Pre-inspection Protocols
One of the earliest mistakes we made was failing to implement pre-inspection protocols before starting a job. We used to roll up to a house, set up our equipment, and dive right into the washing process. However, this approach proved to be problematic when we encountered unexpected issues on the property.
To address this, we now conduct a thorough pre-inspection walk-around on every job using Quote IQ, a tool that allows us to document any pre-existing issues. By identifying potential problems upfront, such as oxidized siding or exposed electrical outlets, we can mitigate risks and avoid causing further damage during the cleaning process. This proactive approach not only protects our customers' properties but also safeguards our reputation as professional service providers.
2. Lack of Clear Communication with Customers
Effective communication is the cornerstone of any successful business transaction. Unfortunately, we learned this lesson the hard way when we encountered misunderstandings with some customers regarding the scope of our services. In one instance, a customer refused to pay for a house wash because she mistakenly believed it included cleaning the back deck as well.
To prevent such misunderstandings in the future, we revamped our quoting process to ensure clarity and transparency. Instead of sending brief text messages with pricing, we now use Quote IQ to provide detailed estimates that clearly outline the services included. Additionally, we attach a customer contract to every estimate, specifying payment terms and other important details. This proactive approach has helped us avoid disputes and maintain positive relationships with our customers.
3. Moving Too Quickly
In our eagerness to maximize productivity and profitability, we fell into the trap of moving too quickly on some jobs. This haste resulted in errors such as missed spots, improper rinsing, and damage to gutters or exposed wood. Recognizing the need to slow down and focus on the fundamentals, we implemented a "blocking and tackling" approach, emphasizing the importance of thorough and methodical work.
By taking the time to do things right the first time, we've reduced callbacks, minimized costly mistakes, and improved overall customer satisfaction. While the temptation to work quickly may be strong, we've learned that quality should always take precedence over speed.
Bonus Mistake: The Case of the Missing Patio Furniture
Perhaps the most memorable (and costly) mistake of all was the day our crew inadvertently disposed of a customer's expensive patio furniture while washing a house. This unfortunate incident not only resulted in the loss of valuable property but also forced us to complete the job for free, as the cost of the furniture exceeded our service fee.
While we couldn't undo the damage, we used this experience as a valuable lesson in accountability and responsibility. Moving forward, we've implemented stricter protocols for handling customers' belongings to prevent similar mishaps in the future.
In conclusion, every mistake is an opportunity to learn and grow. By sharing our experiences and the lessons we've learned along the way, we hope to empower fellow entrepreneurs in the pressure washing industry to navigate challenges with confidence and resilience. Remember, success isn't defined by the absence of mistakes but by the ability to overcome them and emerge stronger than before.
Don't Forget to Check Out SESW Softwash 101 Training Class!
For aspiring pressure washing entrepreneurs seeking comprehensive training and guidance, we highly recommend enrolling in the SESW Softwash 101 Training Class. Gain valuable insights, learn best practices, and equip yourself with the knowledge and skills needed to succeed in the industry. Don't miss out on this opportunity to take your business to the next level!
Thank you for joining us on this journey of reflection and growth. Together, let's embrace the challenges, celebrate the successes, and continue striving for excellence in our businesses. Remember, hustle hard, learn from your mistakes, and always aim for that money. Until next time, stay motivated and keep pushing forward!
Word of the Day: Oops! If you've made it this far, comment "Oops!" below to show that you're a real hustler committed to learning and growing from your mistakes. Let's support each other on this entrepreneurial journey!
