Troubleshooting/Tech Support
Welcome to the Technical Support page! This service is for Southeast Softwash equipment customers to use for troubleshooting.
Components such as engines, pressure wash pumps, hot water systems, etc. carry their own manufacturer warranties. Parts failures of those components should be taken up with the appropriate manufacturer.
All systems are tested and videoed by the SESW team upon completion. Issues that arise after systems are picked up must be addressed by the end user. The video library below is for guidance on identifying and repairing components.
THIS IS A MAINTENANCE INTENSIVE INDUSTRY. YOU WILL HAVE MAINTENANCE. WE ARE NOT HERE TO RUN YOUR COMPANY FOR YOU.
Super Pump Pressure Switch adjustment
Super Pump Head Kit Swap Procedure
Blend Manifold Operational Instructions
Pressure Washer Troubleshooting
“Most technical issues are simple problems or user error and are usually easy fixes. Almost all issues can be resolved by watching the appropriate video from the list above. If we had a nickel for every time a guy said “Muh pump don’t work” and we find out he’s simply got an empty tank, or hasn’t properly primed the system, I’d have a lot of nickels…..
Watch the videos and try to learn your system before launching a tech support ticket.
Please find the guidelines for our Technical Support Ticket system below:
As a courtesy, Southeast Softwash (SESW) offers technical support for newly purchased equipment builds for up to 30 days following receipt. Please note that this support period may be terminated early at the discretion of SESW.
Support tickets are monitored Monday through Friday during standard business hours. While we strive to respond as promptly as possible based on current business demands, there is no guaranteed response timeline.
To ensure your request is processed, please adhere to the following requirements:
- All pertinent information in the ticket form must be completed in full; incomplete tickets will not receive a response.
- Communication regarding tickets will be limited to email and telephone.
- Upon submission, each ticket will be reviewed to determine if it meets our criteria for a formal response.
Thank you for your cooperation.
