SESW efficiently processes and ships thousands of orders on a weekly basis. Once an order has been placed, it is important to note that we have a strict no-refund and no-cancellation policy. Our streamlined operations make it impossible for us to halt the shipping process due to customer buyer’s remorse. We kindly request that you carefully consider your needs and ensure that the items you order are exactly what you require before making a purchase. 

As of January 1,2024 we are happy to announce free shipping on most items on our website! Standard UPS shipping will be applied to your order at no additional charge. This applies to the contiguous United States, international orders will still incur shipping charges. Some larger items may necessitate SESW to assess a shipping charge due to excessive costs. In these instances a team member will contact you and work to provide the best solution. Additionally, all Hazardous chemicals will still be subject to the UPS HAZ-MAT charges which are added at checkout, however the shipping itself will be free courtesy of SESW. 

To provide convenience and transparency, upon completing your purchase, our system automatically generates an order confirmation email as well as a separate tracking email. The tracking email includes a hyperlink to UPS, allowing you to easily monitor the progress of your package. Please understand that our team is incredibly busy and unable to personally track individual orders on behalf of customers. We encourage you to utilize the provided tracking information to stay updated on your order status.

Typically, SESW ships orders within 3-4 business days. However, it is important to note that our official policy allows for a maximum processing time of 10 business days. This timeframe accounts for our internal processes and responsibilities. Please be aware that this does not indicate the delivery time to your address. If your order exceeds 10 business days without being shipped, we kindly request that you contact us with your order number, and we will promptly investigate the matter to identify and address any potential issues. Please refrain from contacting us with inquiries such as “I’m just checking on my order,” as these communications will be disregarded.

In the event that your order experiences a delay or sustains damage during the shipping process, please inform us immediately. We are committed to resolving such circumstances and will initiate a claim with UPS on your behalf.

SESW reserves the right to cancel your order at any time at our discretion.