The biggest (Secret) SCAM in the Softwaah Industry


Uncovering the Soft Washing Scam: How to Avoid Costly Mistakes with Pumps

What's up, guys! Cody here from Southeast Softwash. Today, we're diving into a topic that has been plaguing the soft washing industry: the common pump return scam. Recently, I visited Tractor Supply and came across a returned pump. I bought it to illustrate a point about this unethical practice and its impact on the industry.

The Pump Return Scam Explained

As I walked through Tractor Supply, I found a discounted Rimco pump. Seeing that it had been returned, I suspected that someone had used it improperly for soft washing and returned it when it failed. This scam involves buying a pump, using it until it breaks, and then returning it for a new one, often blaming the failure on the manufacturer.

Why This Scam Hurts the Industry

Pumps are mechanical devices that will inevitably wear out. However, the constant returns put manufacturers in a tough spot. They must balance customer satisfaction with the cost of honoring warranties for improperly used equipment. This practice not only strains manufacturers but also drives up costs for all consumers.

How to Avoid Common Mistakes

1. Proper Setup and Maintenance:

  • Always follow the manufacturer’s instructions for setting up and maintaining your pump.
  • Use the correct wiring and connectors to ensure a stable and safe connection.

2. Understand Your Equipment:

  • Learn about the specific needs of your pump model. For example, larger pumps require relays to handle the current load, while smaller ones might only need a pressure switch.

3. Troubleshoot Before Returning:

  • If your pump fails, take the time to troubleshoot the issue. Many problems can be fixed with simple adjustments or replacements of minor parts.

Our Experience with Rimco Pumps

Rimco is a great brand, and the pump I bought was in good condition despite being returned. The issue was likely due to improper wiring by the previous owner. Instead of assuming a factory defect, proper troubleshooting revealed the real problem: user error.

Why We Don’t Offer Warranties

At Southeast Softwash, we decided not to offer warranties on our Super Pump lineup. This decision stems from a deep understanding of the industry and a commitment to fairness. We’ve seen too many instances where improper use leads to returns, unfairly putting the cost on us and other honest customers.

Check Out the SESW Softwash 101 Training Video

To help you avoid these pitfalls, I highly recommend watching the SESW Softwash 101 Training Video. This comprehensive guide covers everything from setting up your equipment to advanced troubleshooting techniques. It's an invaluable resource for anyone serious about the soft washing business.


The soft washing industry is full of opportunities, but it also has its share of challenges. By understanding and avoiding common scams and mistakes, you can ensure your business operates smoothly and ethically. Proper maintenance and troubleshooting are key to extending the life of your equipment and saving money in the long run.

Don’t forget to like, subscribe, and stay tuned for more tips and insights. Until next time, keep hustling and stay smart!

Watch the SESW Softwash 101 Training Video for expert guidance on soft washing techniques and equipment maintenance.

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